Bronze Support

Bronze support offers complete support based on a per-incident or a per-hour basis for customers that may not require comprehensive support. 'Incidents' or 'hours' can be purchased on an individual or group basis.

An incident is defined as a contact with our support engineer, resulting in a call log being issued regarding technical, product, documentation, configuration or error situations. At a minimum our support engineers will respond based on classification levels. For example, level one guarantees a response in one day whereas level two guarantees a two day response. Our support center communicates with a designated service contact and additional contacts may be purchased and added to our customers designated contact list.

Bronze support features:

Limited Service Requests.
Limited Electronic Web Access.
Per Incident Issue Charging & Reporting.
Set Coverage Hours.
Upgrades/bug fixes - proactive notification.


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