Platinum Support

Platinum support is our premium support program guaranteeing the highest level of response to our customers technical support requests. Platinum support offers extended hours of support with 24 hours a day, 7 days a week cover and it is the most cost effective way to ensure premier protection for our customers mission critical applications. Periodic audit and training services are provided.

Remote support options include dial in to customer systems, where a appropriate, to speed problem resolution and to facilitate installation of corrective solutions. It is a proactive approach to support whereby Rushmore will visit the customer site during the year to identify and resolve any system issues or administrator training requirements there may be. An account manager is assigned to ensure a premium level of support is received.

Platinum support features:

24x7 coverage.
Unlimited number of service requests.
Semi-annual site audits.
Quick and agreed response time.
Nominated Technical Account Representative.
Priority Access.
Full Electronic Web Access providing a wealth of Q&A, reports, current issues, issue submission etc.
Dedicated Training days (2).
Remote Support.
Upgrade/bug fixes - proactive notification.
Account Manager.

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