support is our premium support program guaranteeing the
highest level of response to our customers technical support
requests. Platinum support offers extended hours of support
with 24 hours a day, 7 days a week cover and it is the most
cost effective way to ensure premier protection for our
customers mission critical applications. Periodic audit and
training services are provided.
Remote support options include dial in to
customer systems, where a appropriate, to speed problem
resolution and to facilitate installation of corrective
solutions. It is a proactive approach to support whereby
Rushmore will visit the customer site during the year to
identify and resolve any system issues or administrator
training requirements there may be. An account manager is
assigned to ensure a premium level of support is
Platinum support features:
number of service requests.
and agreed response time.
Technical Account Representative.
Electronic Web Access providing a wealth of Q&A, reports,
current issues, issue submission etc.
Training days (2).
fixes - proactive notification.
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